Orders
User information
My addresses
Levels of achievement
Claims
Marketing
Sign outClaims
If you have experienced any damage during delivery or if any item is missing from your order, we encourage you to file a Damage/Missing Claim using the form provided. By completing this form, our team will be able to review your claim and provide the necessary assistance to resolve the situation promptly and effectively.
Claims must be submitted within 30 days of delivery.
Please make sure you have photos of the claim and the POD with the observation on hand.
Claim Form
Expired Products Returns
If you need to return expired products, please download the following return form with the order number, lot number, product name, SKU, UPC, and expiration date.
Send the form to myb2b@genommalab.com. Our team will review to confirm the products were sold by us. For authorization, we will require:
-
Photos of the product destruction, and
-
A replacement purchase of the returned products.
- Returns are accepted only for products that have expired within 90 days prior to the submission of the return form.
Expired Products Form