Loyalty Program Rules
Our Loyalty Program is designed to reward customers based on annual spend, providing
increasing benefits as purchasing volume grows. Tiers are evaluated on a calendar year.
Credit & Compliance Requirement (Effective 3/1/2026)
Customers utilizing Genomma Lab in-house credit must remain in good payment standing to maintain both credit privileges and loyalty status.
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If a customer incurs late payments, the following actions will apply:
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Immediate suspension of in-house credit privileges
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Loss of Loyalty Program status, including all associated discounts and perks
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Reinstatement of credit and loyalty status will require:
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Review by the finance and sales teams
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Demonstrated payment compliance over a defined period
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Formal approval by Genomma Lab
This policy will be effective as of March 1, 2026, and applies to all customers.
General Program Rules
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Tier status is based on actual invoiced and paid purchases, excluding returns and credits.
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Discounts and perks are non-transferable and apply only to the enrolled account.
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Sponsorships, training seminars, and sponsorships are subject to availability and prior approval.
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Loyalty benefits cannot be combined with other promotions unless explicitly approved.
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Program benefits may be reviewed or updated annually to align with business objectives.
Tier Advancement & Review
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Customers are automatically upgraded once spend thresholds are met.
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Tier status is reviewed periodically to ensure alignment with current purchasing levels.
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If spend falls below the minimum threshold or credit compliance requirements are not met, tier status may be adjusted or revoked.